Faye’s strives to delight our customers in all aspects of our business. If you are dissatisfied with any aspect of your purchases or the service you received please let any staff member know or email firstname.lastname@example.org. We will make our very best effort to correct the situation. If you’re uncomfortable talking with a staff member, please contact owners Rick or Faye Wetzel. Your feedback is invaluable and helps us improve our service. Please contact us if you are dissatisfied.
Faye’s uses customer email, regular mail and phone numbers to contact customers about alterations, special orders, various store events, etc. Our primary method of communication is email. You can unsubscribe at any time or ask that any other information be removed from our database. Information you provide is kept in our secure database and is not provided to anyone outside of Faye’s.
ONLINE RETURNS & REFUNDS
We are happy to accept returns of an online purchase for a full refund within 14 days of receipt of the order. No returns or exchanges after 14 days. Returns must show no sign of use or alteration. Social occasion, jewelry, and SALE purchases are FINAL.
We offer free shipping on orders over $100. $3.00 charge for all orders under $100.
Most orders are shipped within 1-2 days of purchase but may take up to 4 business days.
We only ship domestically in the U.S.
INTERNET PRICE MATCH GUARANTEE
If an internet price is less we will match it.
The conditions for our Internet Price Match Guarantee are as follows:
Price must have existed within 24 hours before or after your Faye’s purchase. Item must be from a reputable seller: Saks, NM, Bloomingdale’s, Nordstrom’s, Macys, Amazon, etc. Item be must identical: style, color, size etc. Must be in stock (loss leaders are common as is “while quantities last”, etc.) Price must include shipping. Very frequently the “lowest internet price” does not include shipping and handling and/or requires a paid membership for free shipping (e.g. Amazon PRIME)