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Store Policies

Policies. And just a few rules & regs.

SATISFACTION GUARANTEED

Faye’s strives to delight our customers in all aspects of our business. If you are dissatisfied with any aspect of your purchases or the service you received please let any staff member know or email FayeMail@fayes123.com.  We will make our very best effort to correct the situation.  If you’re uncomfortable talking with a staff member, please contact owners Rick or Faye Wetzel. Your feedback is invaluable and helps us improve our service. Please contact us if you are dissatisfied.

PRIVACY POLICY

Faye’s uses customer email, regular mail and phone numbers to contact customers about alterations, special orders, various store events, etc.  Our primary method of communication is email.  You can unsubscribe at any time or ask that any other information be removed from our database.  Information you provide is kept in our secure database and is not provided to anyone outside of Faye’s.

RETURN ONLINE PURCHASES

We are happy to accept returns from your online purchase within 2 weeks for full refund. After that, store credit when returned within 30 days. Sorry, but no returns or exchanges after 30 days.

Return items quickly and easily by mail or in either of our store locations. Easily exchange for a new size or color with no additional charge.

Returns must show no sign of use or alteration.

Special Occasion, Jewelry and SALE purchases are FINAL.

RETURN IN-STORE PURCHASES

Items which have not been used or altered may be returned within 7 days for a full refund or within 30 days for store creditSorry, but no returns or exchanges after 30 days.

Special Occasion, Jewelry and SALE purchases are FINAL.

INTERNET PRICE MATCH GUARANTEE

If an internet price is less we will match it.
The conditions for our Internet Price Match Guarantee are as follows:

Price must have existed within 24 hours before or after your Faye’s purchase.Item must be from a reputable seller: Saks, NM, Bloomingdale’s, Nordstrom’s, Macys, Amazon, etc.Item must be identical: style, color, size etc.Must be in stock (loss leaders are common as is “while quantities last”, etc.)Price must include shipping. Very frequently the “lowest internet price” does not include shipping and handling and/or requires a paid membership for free shipping (e.g. Amazon PRIME)